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Outstanding Warranty

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#1 Sleestac



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Posted 22 September 2017 - 06:34 PM

My SP13 was taking on a "little" water in the hull and I believed it was going in under the seal of the battery compartment cover.  Not much water, but just a enough to hear it slosh around a bit when loading on my trailer.  I was giving her a good cleaning and located a small crack by one of the screws of rails by the rear compartment.  I then realized the water was seeping in that crack because it was running down the rail.  I contacted Austin Kayak for suggestions on repairing it and the asked for Hull# and purchase date and said they would submit a claim with Native.  I was surprised and a little hesitant about the reply they received.  I was instructed to cut the Yak in three sections and send photos once the Yak was destroyed.  Yes there was the hesitant part.  I gave in and submitted the photos.  I just had a replacement yak hull delivered today.  And to my surprise it is a newer model with the two rear facing rod holders.    I am not sure if was Austin Kayak or Native, but I will gladly endorse both of them with their products.

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#2 Mike13695



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Posted 22 September 2017 - 07:55 PM

Hello, I had a problem with the seams leaking on a native bow cooler bag . Called ack they asked for photos,and they contacted native ,who honored the claim and they sent me a new bag . Excellent customer service!!
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