My SP13 was taking on a "little" water in the hull and I believed it was going in under the seal of the battery compartment cover. Not much water, but just a enough to hear it slosh around a bit when loading on my trailer. I was giving her a good cleaning and located a small crack by one of the screws of rails by the rear compartment. I then realized the water was seeping in that crack because it was running down the rail. I contacted Austin Kayak for suggestions on repairing it and the asked for Hull# and purchase date and said they would submit a claim with Native. I was surprised and a little hesitant about the reply they received. I was instructed to cut the Yak in three sections and send photos once the Yak was destroyed. Yes there was the hesitant part. I gave in and submitted the photos. I just had a replacement yak hull delivered today. And to my surprise it is a newer model with the two rear facing rod holders. I am not sure if was Austin Kayak or Native, but I will gladly endorse both of them with their products.
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1 reply to this topic
Posted 22 September 2017 - 07:55 PM
Hello, I had a problem with the seams leaking on a native bow cooler bag . Called ack they asked for photos,and they contacted native ,who honored the claim and they sent me a new bag . Excellent customer service!!
- Moxymo likes this
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