That's definitely not supposed to happen. Can you confirm that all ends of seat frame have caps on them? The width of frame measured with caps installed should be 23" 3/8. If any caps are missing and/or frame doesn't measure as it should you should contact your dealer so they can let Native know. If both are OK, then the problem would be attributed to the seat frame mount, which also would need to be looked at by your dealer.
Mine measures 23 1/8..........that extra 1/4" would probably make a lot of difference. What is my next step? This has happened 3 times so far.
Is there ANY way to contact Native? I find no contact information on their website.
I DID just contact my dealer but he's an hour and a half away......he is looking into what can be done. Those end caps keep popping off, I just wonder if I apply some sort of adhesive it would take care of the problem even though it's a 1/4" short.