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Magic Warranty Help
Posted 24 August 2016 - 09:12 AM
Posted 25 August 2016 - 03:47 AM
Native does offer a limited lifetime warranty to the hull and certain components to the original owner. The factory was recently closed for a week but shouldn't be cause for that long a delay.
Native would certainly want to hear of problems with its dealers so if you would please send the following info to firstname.lastname@example.org, which is the Native dealer that operates this forum.
Name, phone #, dealer purchased from, date, hull serial number, located on the stern, and photos of the damaged area.
Posted 28 August 2016 - 10:26 AM
Posted 28 August 2016 - 01:58 PM
I have not had the ability to reach them by phone during normal business hours. They did respond to my original email about the issue. I sent them the photos and serial numbers as requested. Since then they have stopped responding. kind of at a loss. The boat is only like 2 months old and the area where the back of seat rests is collapsing.
Posted 28 August 2016 - 03:16 PM
Was there response that they would contact Native? If so, how long ago? If not I would certainly ring their phone off the hook, so to speak.
Posted 28 August 2016 - 04:15 PM
Yeah, they said they would contact Native. This was 3 weeks ago. It is a propel 10 and it's not as severe as some i was reading about. I stopped using it in fear of it getting that bad. I think with some heat and the gear track i can make it work. Do i need to get the free fix from my dealer?
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