The following procedures should be followed to register, obtain service and obtain warranty service should the need arise.
You've just purchased a new Native Watercraft Propel model kayak from an Authorized Dealer. The first step to protect your investment is to register your hull and Propel drive serial numbers online at www.nativewatercraft.com Registration
Currently, not all Native Watercraft are Certified Propel Service Centers, however, servicing your Propel is relatively simple, requiring only a few tools. Within this thread are video tutorials on disassembly, part replacement and assembly. If you are uncomfortable performing periodic maintenance please see your local dealer or contact Native Watercraft. Propel Maintenance, Service & Warranty
•Should you prefer to have a certified dealer service your Propel, please contact the forum owner, Get:Outdoors of Greensboro, NC.
Warranty (from Native Watercraft 5/2015)
1) Native Watercraft guarantees and warrants your new Propel against defects in workmanship and materials for two years from its purchase date.
2) For warranty to be valid, the original purchaser must have registered their boat via the Native Watercraft website within two weeks of the purchase. Warranty is only valid to the original owner.
To submit a warranty claim:
The warranty claim must be submitted to Native Watercraft by the dealer from which the PropelTM was originally purchased. In submitting the claim, the dealer will need:
Serial Number of the Boat
Serial Number of PropelTM
Proof of purchase
Physical inspection of the PropelTM or pictures of the area in question
This warranty does not cover:
Normal wear to the PropelTM
Damage caused by abuse or misuse
Damage caused by failure to perform routine maintenance
Failure due to improper transportation
Issues resulting from modifications to the boat or PropelTM that were made by anyone other than a Native Watercraft Authorized Dealer.